Privacy Policy

Privacy Policy

This privacy statement covers the site, & If users have questions or concerns regarding this statement and its implications, they should first contact Axminster Carpets Limited™.

If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact Axminster Carpets Limited™ via the contact page.

This privacy policy sets out how Axminster Carpets Ltd™ uses and protects any information that you give Axminster Carpets Ltd™ when you use this website. Axminster Carpets Ltd™ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Axminster Carpets Ltd™ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

Axminster Carpets Limited is the sole owner of any information collected on, & Axminster Carpets Limited may collect information from our users at any point within our web site.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take every precaution to protect our users information when stored online and offline. Access to sensitive information is highly restricted and staff only have access to information they require to perform a specific job. All data is protected by password authentication and highly sensitive data is encrypted when transferred and stored.

We only transfer highly sensitive data over a secure connection, using a 128bit certified SSL, Secure Socket Layer. Data such as credit card numbers, highly personal information and passwords will often be encrypted and stored with additional security precautions to ensure total privacy and safety.

We may collect your personal information through a secure connection, although under certain situations this may not be possible and your information will instead be transferred over an open or unsecured connection. Please be aware that although highly unlikely it is possible that someone could intercept and read your information when sent over an open connection. It's the users responsibility to decide whether to send information over an open connection or not and we cannot be held accountable for held responsible for information lost or intercepted over an open connection during transportation to our possession.

Once we have received your data and whilst it remains in our possession, the policies set out within this privacy statement will automatically apply. If you have any questions about the security of our web site you should contact us through our web site.

User Profiles

We may store information collected through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is a collection of stored information regarding users activities, viewing preferences and personal details on our web site. User profiles enable us to provide tailored offers and content to improve the relevancy of our products and services. A users profile is treated as personal information when linked to personal or identifiable information and in such circumstances will not be shared with third parties. We may however share information in aggregate form, which will not contain personal or identification information that can be traced back to a specific user and will provide an overview of our users activities.